Please remember that you are responsible for the payment of your
charges even if you are eligible for Housing Benefit.
Forms
If you are applying for housing benefit please make sure that
you complete the form and pass it to your Local Authority with any
supporting information. When you do this it is best to ask for a
receipt to show that you have given them this information. You
should do this on or before the date that your tenancy starts with
Springboard.
Your responsibility
It's your responsibility to ensure that your claim is made and
that we receive the correct payments on time. Please let us know
how your claim is progressing and if you are having any problems.
If your account falls into arrears we may have to take legal action
to repossess your home.
Queries
If you have any queries about your account, then please do
contact our Income Management team on 08457 023420. We will be
happy to help you.
Our lines are open from:
8am to 6pm Monday to Thursday
8am to 5pm Friday
Or you can email us on
accountquery@springboardha.org.uk
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