Two new ways to pay as of November 2006

e-pay

The e-pay network, which already provides prepaid mobile phone top-up services, is situated mainly in convenience stores, petrol stations and newsagents. It provides long opening hours and you can now use it to pay your rent and service charge at your convenience.

This means that wherever you see the sign above you can pay using cash, with many outlets also accepting debit or credit cards. Once payment has been made you will be provided with a receipt to keep with your springboard payment card.

Text messaging by mobile phone

To take-up this service you will need a UK registered mobile phone, your springboard payment card and a debit or credit card. After a brief online registration customers can then pay their rent and service charge on the move anytime, anyplace, anywhere.

Once registered, to make a payment, customers simply text "PAY" along with a registered text code and the amount they wish to pay followed by the text password which is the last four digits of their debit or credit card.

Payment made using any of the allpay.net options will normally reach your account within 48 hours of the payment being made.

Click here to register on the Allpayments website.

Paying your rent and other charges

Your rent and other charges are due in advance each Monday for weekly accounts, or on the first of the month for monthly charged accounts. Payment at any other time must be agreed with a member of our Income Management team or your local manager.

There are a number of ways in which you can organise payment:

Direct Debit

Payment by Direct Debit can be made either weekly or monthly on a Monday or the 1st monthly. To take up this service please contact Income Management for a mandate.

By phone

Phone 0870 243 6040 and follow the instructions. This service responds to your voice and you can use it 24-hours a day. You will need to have your payment card and a debit or credit card ready, as well as your customer reference number (you can find this at the top of your statement). When you have made your payment, you will be given a payment reference number and an authorisation code. Please write this information down and keep as proof that you have paid.

Payment swipe card

A payment swipe card will normally be sent to you within 48 hours of you signing your tenancy agreement. If you do not receive a card, please contact us on 08457 023420. You can use your payment card at any Post Office or any local shop that displays the PayPoint or PAYzone symbols.

Online
Visit the Allpay website at www.allpayments.net where you can pay online using a debit or credit card. You will need your payment card and your debit or credit card to do this. You will also need a personal email address where the confirmation that your payment has been received, will be sent.

Standing order

You can pay your rent and other charges using a standing order arrangement through your bank. This can be paid weekly or monthly in advance. You will need to tell your bank each time your rent and/or other charges change, so they can pay us the correct amount. Please agree with us the amount, property reference number and the date you want to pay, before you set up the standing order. If you would like to set up a standing order, please contact us on 08457 023420 and ask us for a form.

By post

We accept cheques or postal orders. You must cross them (draw two parallel lines down the middle and write 'Account payee only' between the two lines), and make them payable to Springboard Housing Association. Please make sure you write your customer reference number on the back of your cheque or postal order. You should also attach a note explaining what the payment is for. Payment should be sent to:
Springboard Housing Association
Springboard House
2A Claughton Road
London
E13 9PN

Benefit direct

You can choose to have your housing benefit paid directly to us. But remember, under your tenancy agreement it is your responsibility to make sure that your rent is paid. If you get full or partial housing benefit, you must pursue the benefit office to ensure that your claim is processed and payment is made. All renewals and appeals relating to housing benefit are also your responsibility.

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