New gas safety register
The CORGI gas register transfered to the Gas Safe Register on 1
April 2009. This did not change our legal gas safety duties as a
landlord.
The CORGI statutory registration scheme ran for 17 years and is
very familiar to everyone. We have always encouraged customers to
ask engineers for their CORGI registration ID before allowing them
into their home.
We are raising awareness of the new system to avoid confusion
and help engineers gain access to our properties without
difficulty.
For more information about the registration scheme, visit
the
Gas Safe
Register website.
Repairs to your home
As part of your tenancy we will carry out most of the repairs
to the main structure of your home, and the water and heating
installations where we have a legal duty to do so.
How to report a repair
You can find out more about who is responsible for a repair, or
report a repair
online.
Our service
We aim to provide a quality service for all our customers, and to
help us monitor how well we are doing, we carry out regular
satisfaction surveys. The surveys are carried out by customers who
are employed as 'Community Agents'. Your views are important to us,
so if one of our Community Agents contacts you then please do give
them your feedback.
Springboard also has a longstanding commitment to its customers to
meet the Decent Homes Standard ahead of the 2010 deadline set by
the Government. We are doing this through our Stock Investment
Programme.
Improvements and
alterations
You also have a right to improve or alter your home, but
any work must be done to a professional standard. It is important
that you do not start any work until you have obtained our written
consent.
We will not refuse a reasonable request but we may require you to
carry out the work in a particular way, or ask you to get consent
from your local authority before beginning the work. This may
include for example building regulations, planning, and
conservation consent. In every case, staff in our Property
Services team will be pleased to advise you.
Contact us
You can contact our Property Services team on 020 8475
0033.