General needs housing


Springboard has a range of general needs accommodation mainly located throughout East London, Essex and Hertfordshire.
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Customers in the Essex and Hertfordshire areas


The Customer Services Team for Essex and Suffolk‎ is:

Alan Beak - Customer Services Manager ‎
‎Based at Colchester
Tel: 01206 878852‎ ‎or 01206 878856

Chris Poole - Housing Manager
Covers the Colchester area
Based at Colchester
Tel: ‎01206 878854‎ ‎or 01206 878856

Greg Thomas - Housing Manager ‎
Covers parts of Uttlesford ,Saffron Walden, Braintree and Takeley
Based at Chelmsford (New London Road)‎
Tel: 01245 228954‎ or ‎01245 228951

Helen Bunkle- Housing Manager
Covers Southend, main schemes
The Clusters, ELizabeth Tower, Alex Court, Collingwood House, ‎Wesley Court, Queens Road & St Erkenwalds Court.
Based in Rochford
Tel: ‎01702 561505‎ or ‎01702 561521‎

Liz Gills - Housing Manager ‎
Covers the following areas - Harlow ( Bentham House Only), ‎Basildon & Thurrock
Based at Chelmsford
‎Tel: 01245 228953‎ ‎01245 228951

Ruth Drinkwater - Housing Manager‎
Covers the following areas - Rochford, Castle Point and Wickford. Based at Rochford
‎Tel: 01702 561503‎ or ‎01702 561521

Steve Golding - Housing Assistant
Provides admin support to Housing Managers, based at Chelmsford ‎and Colchester ‎
Tel: 01206 878855‎ or ‎01206 878856

Sandra Mcguire - Housing Manager ‎
Covering Chelmsford,Loughton, South Woodham Ferrers, Brentwood‎
Tel: 01206 878853‎ or ‎01206 878856‎

‎Katherine Forsyth - Housing Assistant
Provides admin support to Housing Managers in Rochford & ‎Chelmsford Based at Rochford (Mon, Wed & Fri) and Chelmsford (Tues & Thurs)
Tel: ‎‎01702 561509‎ ‎or 01702 561521

Gordon Brewer - Customer Services Manager
Covers Rochford and ‎Southend ‎
Based at Rochford one day a week (subject to diary commitments) ‎
Tel: 0208 548 2531‎ or ‎0208 503 4286

Hertfordshire Housing Management team

Housing Managers and their areas:

Wendy Price - Northampton & Bedfordshire

Angela Woods - Welwyn Garden City

Customers in the Herts area may contact their Housing Manager by calling: 01923 219340.

Lorna Blair - Administrator

Sarah Martin - Customer Services Manager

East London customers

The East London geneal needs housing team now come under PCHA. They manage all properties both for Springboard and PCHA within East London and North London and are based at Springboard House.

For all housing management enquiries (including rent queries), please call PCHA's Housing contact centre on:
  • 020 8451 8000 (select option 3)
  • reporting repairs (select option 1)
Housing Managers and their areas:

Katie Muggeridge - Newham

Adeola Beazeley - Tower Hamlets E14 and E1W


Saf Kapadia - Tower Hamlets


Natalie Caesar - Redbridge and Waltham Abbey

Olamide Olaleye - Housing Manager for Tower Hamlets, Proton or Neutron Towers if you are a Springboard customer.

Stephen Harley - Housing Manager for Havering, Barking or Dagenham.

Want to become a Springboard customer?

As with most housing associations that operate in these areas, we no longer accept applications directly from the public. So if you are interested in renting a Springboard home, you need to register with your local council. In some exceptional cases you can apply to us directly, for example where we find the demand for a property is low. We will advertise any of these vacancies on our website and often in the local press.

Local council nomination


When you contact your local council they will assess your needs and decide if they can accept you for housing. You have to apply to the council local to the area in which you live. Some councils will allow you to apply if you work in their area.

If you are nominated to us, a member of our staff will contact you and let you know what accommodation we have available that is suited to your needs. Our rents are affordable to those on low incomes.


Choice-based lettings


Choice-based lettings is a system that lets you choose the property that you would like to live in rather than someone else choosing it for you.

The boroughs of Newham, Redbridge, Waltham Forest, Havering and Barking and Dagenham all operate a choice based lettings system which is run by the 'East London Lettings Company' (ELLC).

ELLC advertises affordable rented housing that is available in all of these areas. If you are on the housing register with one of these councils, and your registration is not deferred, you can bid for a property that matches your registration category and your property needs. If you are unsure, your council will be able to tell you what your registration category is.

For more information you can visit the ELLC website.

You can visit the websites of councils that operate a choice-based lettings scheme in areas in which we have accommodation. These include: