As part of your tenancy we will carry out most of the
repairs to the main structure of your home and the installations
for water and heating where we have a legal duty to do so. To find
out more about who is responsible for the repair, or to report a
repair online please click
here.
We aim to provide a quality service for all our customers and to
help us monitor how well we are doing, we carry out regular
satisfaction surveys. The surveys are carried out by customers who
are employed as 'Community Agents'. Your views are important to us,
so if one of our Community Agents contacts you then please do give
them your feedback.
Springboard also has a longstanding commitment to its customers to
meet the Decent Homes Standard ahead of the 2010 deadline set by
the Government. We are doing this through our Stock Investment
Programme. If you would like more information about what to expect
when we carry out major repairs to your home the please
click
here
If you would like information on where we are carrying out cyclical
repairs in 2007, then please
click here
Improvements and alterations
You also have a right to improve or alter your home but
any work must be done to a professional standard. It is important
that you do not start any work until you have obtained our written
consent.
We will not refuse a reasonable request but we may require you to
carry out the work in a particular way, or ask you to get consent
from your local authority before beginning the work. This may
include for example building regulations, planning, and
conservation consent. In every case, staff in our Property
Services team will be pleased to advise you. You can contact
them on 020 8475 0033.