Springboard aim to provide a high quality service in all areas of
work. However, there may be times when you feel that we have not
treated you fairly and you want to complain. We welcome your
complaints. They let us know when we have got things wrong; give us
the opportunity to put them right; and make improvements to our
service. Complaints are coordinated by the Customer Relations
team.
Some complaints can be resolved without going through our formal
procedure. We call these informal complaints.
If you would like to make a complaint, there are a number of
methods in which you can do so;
- By writing to us at: Customer Relations, Springboard
Housing Association Ltd, Springboard House 2a Claughton Road,
London E13 9PN
- Online submission - Click
here to submit your
complaint.
- By Telephone on 020 8475 0033
- By emailing us at
customerrelations@springboardha.org.uk
For a copy of our complaints process, please
click here to view.
Important notice
If you are a Springboard general needs customer residing in the
London area and wish to make a formal complaint, you will need to
contact the
Customer Relations team at
PCHA, as they are now the managing agents for the
London area as of 6 October 2008.
Comments and compliments
Hopefully, you won't just want to complain about our
services - you may want to say thank you for something we got
right. If you have a comment or compliment about any aspect of our
service, or a suggestion on how to improve, please let us know.
> Submit your comment
here.
All comments, compliments and suggestions will be passsed to the
appropriate member of staff or department in which it relates to.
We are happy to consider and modify our service in line with your
ideas where possible.
Taking it further: the Independent Housing Ombudsman
Service
If you are unhappy about the outcome of a complaint that you have
submitted to Springboard after the final stage of the complaint
process has been exhausted, we recommend that you raise your
concerns with this free and independent service.
Please click on this link to access the website for the Housing
Ombudsman Service:
www.ihos.org.uk