We recognise that to provide a quality housing service to
our customers we must be effective in tackling the problems created
by anti-social behaviour and harassment.
What is anti-social behaviour?
Behaviour which annoys, harasses or causes a nuisance.
Harassment is usually deliberate, whereas nuisance or annoying
behaviour is often caused by thoughtless or uncaring behaviour. We
all need to assess an act of anti-social behaviour carefully. For
example, what may be seen as intimidating behaviour by one person
may not have any effect on another person. So reports of
anti-social behaviour may not always lead to a court order or
possession proceedings.
Some examples of anti-social behaviour include:
- Verbal abuse, threats, hoax
calls
- Assault
- Noise nuisance
- Using or selling drugs (or both)
- Dumping rubbish in gardens or outdoor areas of
properties
- Lack of hygiene in the home which could be a threat
to the health and wellbeing of customers
- Criminal behaviour
- Groups of people acting in an intimidating
manner
- Graffiti and vandalism and other damage to
property
- Nuisance from parked or abandoned
vehicles
- Using bikes, scooters and skateboards on footpaths
and balconies
- Using motorbikes and mopeds anywhere other than a
public road
Our approach to anti-social
behaviour
We will take action appropriate to the offence or anti-social
behaviour. We intend to discourage anti-social behaviour and
encourage victims to come forward as witnesses.
Our normal approach is to make sure troublesome families or
individuals get support to help them to change their behaviour, and
then to take action against those people who continue to cause a
nuisance.
We are committed to working with families and local agencies such
as the police, local authorities, education and health services,
social services and probation services.
In cases of conflict between neighbours, if there is a possibility
that conciliation/mediation could be effective, we will try
this.
We will support all victims and witnesses of anti-social behaviour.
We'll discuss any possible legal action with everyone involved. If
a victim or witness needs urgent legal protection because of
threatened violence, we will take action.
We recognise that everyone has a right to their chosen lifestyle
providing this does not spoil the quality of life of others, but
this implies some degree of tolerance of, and respect for, the
needs of others.
As a landlord we have a role to ensure that such rights and
obligations are respected. Local authorities also have a wider role
in promoting and protecting the interests of people living within
their area.
If you would like to view a copy of our leaflet on anti-social
behaviour and harassment then please click
here.
If you would like to view a copy of our anti-social behaviour
strategy then please click here
If you are experiencing problems with anti-social behaviour or
harassment then you can contact us by:
Main switchboard: 020 8475 0033
Helpdesk service and out-of-hours
emergencies: 08457 023 420
(This is a lo-call number and costs the same as a local
phone call, even if the call is from out of the area)
Email: customerrelations@springboardha.org.uk
Visit one of our offices or
schemes; or write
to:
Springboard House
2A Claughton
Road
London
E13 9PN