At Springboard, we are dedicated to supporting customers
and liaising with them to ensure that our services meet their
needs. We make sure we inform, consult and involve our customers in
as many ways as we can and we are based on the first floor of
Springboard House.
Our services include:
Complaints
We aim to provide a high quality service where we listen
to customers who have experienced problems and then aim to put
things right, trying to make sure it doesn't happen
again.
Anti-social behaviour
We recognise that everyone has a right to their chosen
lifestyle, providing this does not spoil the quality of life for
others. if it does, then we may have to investigate it as
anti-social behaviour and take necessary action if
appropriate.
Listening to and involving customers
We have a duty to provide customers with information and
our regular newsletter; lSpringboard Life is one of the ways in
which we do this. We also produce the customer annual reports,
customer involvement compact as well as leaflets and arranging
meetings, training and events.
Our team of Community Agents chase up incomplete repairs and
report any problems with contractors, missed appointments or any
ongoing issues with maintenance. They carry out regular
satisfaction surveys with customers to get the opinions of those
that matter most.
Springboard customer association
This is a group of customers elected as a forum to
represent the views of Springboard's customers. It aims to provide
a means of communication between Springboard Housing Association
and its customers.
Springboard website
The site is currently being developed and improvements are
being made to the site over the next couple of
months.
Contact us
If you have any enquries relating to any of the above areas,: or
would like further information on how you could get involved,
please contact us at
customerrelations@springboardha.org.uk