Welcome to the area which will provide you with information about
our repairs service. Springboard has two main call centres. To
contact either them, all you have to remember is one vital number -
08457 023 420:
The Repairs
Helpdesk
This our daytime call centre. They
are responsible for dealing with all day-to-day repairs and
enquiries and are open from
8am to 6pm, Monday -
Friday.
Springboard 24/7 Support
(formerly known as Support Line).
This is the name for
our emergency call centre service. Calls will automatically
be diverted out of office hours to report emergency repairs. This
is open 24 hours a day, 365 days a year.
Choose the method of contact that suits
you:
> By phone - Call
us on
08457 023 420 (select option 1).
> By email -
Report repairs to:
helpdeskrepairs@springboardha.org.uk. Please do
not email us to report emergency or urgent repairs as we
cannot guarantee that someone will respond to your request at
weekends).
> Online
- Complete an online form by going to the 'maintaining our
properties' page on our website and clicking on '
report a repair'. Please do not
email us to report emergency or urgent repairs as we
cannot guarantee that someone will respond to your request at
weekends).
> Typetalk - We
welcome calls from text phones using RNID Typetalk. If you have a
textphone, please
dial 18001 before the phone
number you want to call.
Helpful tip: When you speak to us, it would
be useful if you had a copy of the our repairs handbook with you.
Visit our '
customer handbook'
page for more information.