Below are summaries of the policies that apply to customers at
Springboard and across Genesis Housing Group.
If you would like a full copy of any of our policies, please
email
us.
-
domestic violence policy (pdf,
99.6KB)
-
absent tenants (pdf, 155Kb)
-
aids and adaptations policy (pdf,
265Kb)
-
anti-social behaviour policy (pdf,
138Kb)
-
communicating with customers
policy (pdf, 124Kb)
-
complaints policy (pdf,
121Kb)
-
disposal of goods policy (pdf,
268Kb)
-
disrepair policy (pdf, 157Kb)
-
environmental sustainability
policy (pdf, 117Kb)
-
equalities and diversity policy
(pdf, 117Kb)
-
gas safety and servicing policy
(pdf, 107Kb)
-
hate incidents and hate crime
policy (pdf, 100Kb)
-
housing sex offenders policy (pdf,
204Kb)
-
leasehold arrears policy (pdf,
106Kb)
-
leasehold management policy (pdf,
105Kb)
-
lettings policy (pdf, 107Kb)
-
lodgers and sub-tenants policy
(pdf, 115Kb)
-
safeguarding adults from abuse
policy (pdf, 207Kb)
-
safeguarding children and young people from
abuse policy (pdf, 120Kb)
-
unauthorised occupants and
squatters policy (pdf,
156Kb)
-
rent payment policy (pdf,
126Kb)